Terms & Conditions

Last Updated: June 12, 2025

These Terms & Conditions ("Terms") govern your use of the services provided by Promotus OÜ, operating under the brand name "Tropical Familia" ("we," "our," or "us"), a company registered in Estonia. By accessing our website (www.tropicalfamilia.com) or engaging with our services, you agree to be bound by these Terms.

Services Offered

Tropical Familia specializes in performance-driven B2B lead generation and sales funnel optimization for Small and Medium-sized Enterprises (SMEs) in Estonia, Finland, and other English-speaking countries. Our services include, but are not limited to:

  • Lead Gen Jumpstart: Meta Ads campaign setup and management, optimized lead forms/landing pages, basic email follow-up, and monthly performance reports.

  • Growth Lead Engine: Comprehensive lead generation strategy, multi-step sales funnel implementation, advanced Meta & LinkedIn Ads management, automated email nurturing, CRM integration, and detailed performance dashboards.

  • Strategic Content for Conversion: Creation of high-value content (e.g., case studies, blog posts) designed to support lead nurturing funnels and strategic social media content.

Specific deliverables, scope of work, and pricing for each service will be outlined in a separate proposal or service agreement provided to you.

Client Responsibilities

To ensure the successful delivery of our services, you agree to:

  • Provide timely and accurate information, content, and feedback as requested.

  • Grant us necessary access to your platforms, including but not limited to:

    • Meta Ads Manager

    • Google Analytics

    • Email Marketing Platform

    • Metricool (for content posting, scheduling, and engagement, if applicable)

  • Ensure that any content or materials you provide to us comply with all applicable laws and do not infringe on any third-party rights.

  • Understand that while we apply our best efforts and expertise, we cannot guarantee specific results (e.g., a certain number of leads, sales, or ROI). The success of marketing campaigns depends on various factors beyond our control, including your product/service quality, market conditions, sales process, and budget.

Payment Terms

  • Upfront Payment: Full payment for our services is typically required upfront before the commencement of work.

  • Invoicing: Invoices will be issued as per the agreed-upon payment schedule in your service agreement.

Late Payments

  • Grace Period: If payment is not received within two (2) weeks (14 calendar days) from the invoice due date, the service will be suspended immediately.

  • Late Fees: A late fee will be applied to overdue payments. This fee will consist of statutory interest at a rate of 8% above the European Central Bank's main refinancing operations rate (as published in the Official Journal of the European Union) per annum, calculated daily from the due date until full payment is received. Additionally, a fixed compensation fee of €40 will be charged for recovery costs, as per the EU Late Payment Directive.

  • Reactivation: Services will only be reactivated once all outstanding payments, including late fees, have been settled in full.

Cancellation Policy (Monthly Retainers)

  • For monthly retainer services, either party may terminate the agreement by providing a thirty (30) days written noticeprior to the desired termination date.

  • Any services rendered or costs incurred up to the effective termination date will be billed and are due immediately.

Refund Policy

  • Services: All payments for services rendered by Promotus OÜ (Tropical Familia) are non-refundable. This policy reflects the upfront investment in strategy, setup, and resource allocation required for our performance-driven approach.

  • E-book: All sales of our digital products, including the "Social Media WorkBook For Food Businesses" E-book, are final and non-refundable.

Intellectual Property (IP)

  • Client IP: Upon full payment for services rendered, the client shall own all intellectual property rights in the final deliverables created by Promotus OÜ (Tropical Familia) specifically for the client (e.g., ad creatives, landing page designs, content pieces).

  • Agency Rights: Promotus OÜ (Tropical Familia) retains the right to use any work created for clients for portfolio, marketing, and promotional purposes, provided that any sensitive or confidential client information is anonymized or removed.

  • Tools & Methodologies: Any tools, methodologies, templates, or proprietary systems developed or used by Promotus OÜ (Tropical Familia) in the course of providing services remain our exclusive intellectual property.

Data Ownership (Leads)

All lead data generated by Promotus OÜ (Tropical Familia) for a client, once delivered to the client, is solely owned by the client. The client is responsible for the lawful processing, storage, and management of this data in accordance with applicable data protection laws (e.g., GDPR).

Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This includes, but is not limited to, business strategies, financial information, client lists, and campaign performance data.

Disclaimers & Limitation of Liability

  • No Guarantees: As stated in Section 2, we do not guarantee specific results. Our services are provided on an "as is" and "as available" basis without any warranties, express or implied.

  • Limitation of Liability: To the maximum extent permitted by law, Promotus OÜ (Tropical Familia) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use, or alteration of your transmissions or content. Our total liability for any claim arising out of or relating to these Terms or our services shall not exceed the amount you paid us for the services in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Promotus OÜ (Tropical Familia), its directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with (a) your access to or use of the services; (b) your breach of these Terms; or (c) your violation of any applicable law or the rights of a third party.

Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Estonia, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia.

Website Usage

You agree not to use our website for any unlawful purpose or in any way that could damage, disable, overburden, or impair the site or interfere with any other party's use of the site.

Changes To Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.

Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Promotus OÜ (Tropical Familia)

info@tropicalfamilia.com
+358 44 9747378

© 2025 Tropical Familia. All rights reserved.

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